Privacy Policy for Veridex Market Ltd
This Privacy Policy (“Policy”) describes how Veridex Market Ltd (“Veridex Market”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal information you provide when you visit our website or shop with us. By accessing or using our services, you agree to the terms of this Policy.
1. Information We Collect
1.1 Personal Data You Provide Directly
- Contact Information: Name, email address, phone number, billing/shipping address, and other details you submit when creating an account, placing an order, or contacting customer support.
- Account Credentials: Username, password, and any preferences you set within your account.
- Payment Information: Credit/debit card details or other payment method information. (Note: Payment processing is handled through our third‐party payment processor; we do not store full payment data on our servers.)
- Communications: Content of any messages you send us (e.g., customer service inquiries or feedback), including attachments.
1.2 Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, device type, referring/exit pages, date and time stamps, and other analytics when you visit our website.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to track site usage, remember your preferences, and support advertising. See Section 4 for details.
1.3 Third‐Party Sources
- Marketing & Analytics Partners: We may receive demographic, interest, or other data from advertising and analytics providers (e.g., Google Analytics, Facebook Pixel).
- Public Databases & Social Media: If you choose to log in via a social network, we may collect your name, profile picture, and other information you’ve made public on that platform.
2. How We Use Your Information
We use your personal data for the following purposes:
- Order Fulfillment
- Process and fulfill orders, ship products, and provide customer support.
- Send order confirmations, shipping notifications, and invoices.
- Account Management
- Create and maintain your user account.
- Authenticate logins and secure your account.
- Customer Service & Support
- Respond to inquiries, resolve disputes, and troubleshoot issues.
- Marketing & Promotions
- Send newsletters, promotional offers, and other marketing communications (with your consent where required by law).
- Personalize content, product recommendations, and advertisements.
- Analytics & Performance Improvement
- Analyze browsing behavior, sales trends, and traffic patterns to improve our website, products, and services.
- Generate aggregate, non‐identifiable reports for internal use.
- Legal & Compliance
- Comply with applicable laws, regulations, audits, and legal processes.
- Protect our rights, property, and safety, as well as those of our users and the public.
3. How We Share Your Information
We will not sell, rent, or trade your personal data to third parties except as described below:
- Service Providers
We share information with vendors who perform services on our behalf, including:- Payment processors
- Shipping carriers
- Customer service platforms
- Marketing and advertising providers
- IT and hosting services
These providers are authorized to use your personal data only as necessary to provide these services to us.
- Affiliates & Subsidiaries
- We may share information with our affiliates and subsidiaries for the purposes described in this Policy.
- If there is a change in corporate ownership (e.g., merger, acquisition, sale of assets), your data may be transferred to the new entity, subject to this Policy.
- Legal Requirements & Protection
- We may disclose information when required by law or regulation, or to respond to lawful requests by public authorities (e.g., to meet national security or law enforcement requirements).
- We may also share information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service.
- Aggregate & De‐identified Data
- We may share aggregated, anonymized, or de‐identified data (which cannot reasonably be used to identify you) with third parties for research, marketing, or analytics purposes.
4. Cookies & Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site “remember” information about your visit, such as your language preference or login status.
4.2 Types of Cookies We Use
- Essential Cookies: Required for the operation of our website (e.g., maintaining your shopping cart).
- Performance & Analytics Cookies: Collect information about how you use our website, such as pages visited and errors encountered (e.g., Google Analytics).
- Functionality Cookies: Remember choices you make (e.g., language preference) to provide enhanced, personalized features.
- Advertising & Targeting Cookies: Used to deliver relevant ads and track the effectiveness of advertising campaigns. These may be placed by third‐party advertising networks.
4.3 Managing Cookies
Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.
5. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
- Access Controls: Restricted access to personal data only to employees, contractors, and agents who need the information to perform their duties.
- Secure Payment Processing: We rely on reputable third‐party payment processors who follow industry standards for secure payment transactions.
- Regular Monitoring: We continuously monitor our systems for potential vulnerabilities and attacks.
While we strive to protect your information, no security measure is 100% foolproof. We cannot guarantee absolute security, and you acknowledge that any data transmission over the internet is at your own risk.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access & Correction
- You may request a copy of the personal data we hold about you.
- You may ask us to correct any inaccurate or incomplete information.
- Deletion & Portability
- You can request that we delete your personal data (subject to legal obligations to retain certain records).
- You may request portability of your data in a structured, commonly used format.
- Restrict or Object
- You can ask us to restrict processing of your data or object to certain uses (e.g., marketing).
- Where processing is based on consent, you may withdraw your consent at any time.
- Update Communication Preferences
- You can opt out of marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email or by contacting us directly at the email address below.
- Please allow up to 10 business days for marketing preferences to take effect.
To exercise any of these rights, please contact us using the details in Section 8 below. We may need to verify your identity before fulfilling your request.
7. Third‐Party Links & Services
Our website may contain links to third‐party websites, plugins, and applications. If you click on a third‐party link, you will be directed to that third party’s site. We do not control those sites or their privacy policies, which may differ from ours. We encourage you to review the privacy practices of any site you visit before providing personal information.
8. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If we learn that we have collected or received personal data from a child under 16 without verifiable parental consent, we will delete that information. If you believe we have any information from a child under 16, please contact us using the information below.
9. International Transfers
Veridex Market Ltd is based in the United Kingdom. The personal data we collect may be stored and processed in the UK or any other country where Veridex Market or its third‐party service providers maintain facilities. By using our services, you consent to the transfer of your personal data to countries outside your country of residence, which may have different data protection laws than those in your jurisdiction. Whenever we transfer personal data internationally, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes in this Policy, comply with our legal obligations (e.g., tax, accounting, record‐keeping), resolve disputes, enforce our agreements, and for any other permitted purposes. When we no longer need personal data, we securely delete or anonymize it.
11. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, applicable laws, or for other operational, legal, or regulatory reasons. When we make material changes, we will post the updated Policy on our website with the “Last Updated” date at the top. Your continued use of our services after any modification indicates your acceptance of the updated Policy.
12. How to Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
- By Email: contact@veridexmarket.com
- By Phone: +44 7537 171331
- By Mail/In Person:
Veridex Market Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Effective Date: June 3, 2025
Last reviewed and updated on June 3, 2025.